FAQs
Who is WellStat?
WellStat is a leading PropTech company delivering real-time environmental intelligence across the built and natural environment. We offer an integrated hardware and software platform to help organizations operate more sustainably and efficiently.
Who does WellStat serve?
We serve commercial real estate, educational institutions, local governments, industrial facilities, retail, hospitality, utilities and more that are looking to monitor and improve their environmental performance.
Where is WellStat based? Do you operate internationally?
WellStat operates in North America and the UK, with expansion capabilities across all other markets. We support both urban and remote deployments, including coastal and rural regions.
What makes WellStat different?
WellStat combines robust, field-tested hardware with a user friendly data platform that turns environmental data into actionable insights. Our flexible deployments, open integrations and cross-sector expertise make us a trusted partner for smarter, healthier and more compliant buildings and environments.
How can I get started with WellStat?
You can reach out to our team vis our Contact Page to book a free consultation. We'll work with you to assess your needs and recommend a tailored solution.
Is WellStat a hardware or software company?
The WellStat ecosystem harmonizes the software and hardware layer by creating comprehensive visibility and control over your building and environment.
How secure is my data with WellStat?
The WellStat ecosystem harmonizes the software and hardware layer by creating comprehensive visibility and control over your building and environment.
Does WellStat offer customer support?
Yes. WellStat offers customer support via email and phone, with a 100% U.S.-based support team. We also provide onboarding assistance, training, and ongoing account management for our enterprise customers.
What pollutants do your indoor air quality (IAQ) monitors measure?
Our devices can measure CO₂, PM1/PM2.5/PM10, VOCs, temperature, humidity, light, pressure, and noise. We also offer simplified models for more targeted monitoring.
How can IAQ data improve tenant wellness?
By identifying ventilation issues, pollutant spikes or poor thermal comfort, IAQ data allows building operators to make real-time improvements that support occupant health and productivity.
Are WellStat's IAQ monitors compatible with WELL certification?
Yes. Our IAQ devices are Works with WELL Certified, meaning they meet the performance criteria for air quality monitoring outlined by the WELL Building Standard. This ensures your building can track and report on indoor environmental quality metrics required for WELL certification.
Can I receive alerts when air quality drops?
Yes. Our platform allows you to set custom thresholds for any pollutant. You'll receive real-time alerts vis email or test when values exceed safe limits.
How frequently is air quality data captured and updated?
Yes. Our platform allows you to set custom thresholds for any pollutant. You'll receive real-time alerts vis email or test when values exceed safe limits.
How long do sensors last?
Yes. Our platform allows you to set custom thresholds for any pollutant. You'll receive real-time alerts vis email or test when values exceed safe limits.
What is the WellStat.io platform?
WellStat.io is our centralized platform for data visualization, trend analysis, alerting and reporting across all sensor types and solutions areas.
Can I integrate WellStat.io with my existing BMS or EMS?
Yes. Our platform offers API access and integration support for seamless connection with building managements and energy systems.
How can WellStat help lower my building's energy usage?
We provide real-time submetering and actionable insights that help identify inefficiences, track usage trends and guide energy-saving interventions.
Can WellStat support ESG or carbon reduction goals?
Absolutely. Our platform provides emission insights, energy intensity metrics and reporting tools that support sustainability and ESG reporting frameworks.
What is Demand Response (DR) and why is it important?
Demand response (DR) is the practice of adjusting electricity usage during peak demand periods in response to price signals or grid events. It helps reduce energy costs, relieve pressure on the grid and support sustainability goals.
How does WellStat support DR programs?
WellStat provides real-time energy monitoring and automated alerts that help you identify load reduction opportunities during DR events. Our platform can integrate with building systems to adjust HVAC, lighting or other loads in response to utility signals.
Can WellStat integrate with utility or ISO DR programs?
Yes. WellStat integrates with DR aggregators, utilities and independent system operators (ISOs) to enable automated participation in programs like Peak Load Management.
Can I see the impact of DR events in real time?
Yes. With WellStat.io, you can monitor load changes as they happen during DR events. The platform delivers real-time updates so you can see the immediate impact on energy usage and system performance. After each event, detailed reports quantify your total reduction and earnings, giving you both instant insights and long-term value.
What is Tenant Billing and how does WellStat help?
Tenant billing allows property managers to allocate utility costs based on actual usage. WellStat automates this process through accurate submeters and a centralized billing dashboard.
How does WellStat ensure accurate billing?
Our platform integrates directly with submeters and building management systems to collect real-time consumption data. Advanced algorithms and customizable billing rules ensure each tenant is charged precisely based on their energy use.
What does your water monitoring system measure?
We measure parameters such as pH, temperature, turbidity, dissolved oxygen, conductivity and more.
Where can your water sensors be deployed?
Sensors can be deployed upstream and downstream of treatment plants, in rivers, coastal areas or stormwater infrastructure.
Can WellStat help my building achieve green building certifications?
Yes. WellStat's monitoring solutions support a wide range of green building certifications including WELL, RESET, LEED, BREEAM and Fitwel by providing verifiable, real-time environmental data.
What certifications does your IAQ monitoring support?
Our IAQ monitors meet the data granularity and accuracy requirements of WELL, RESET Air Standard Data Provider, Fitwel and more. We offer continuous, high-resolution monitoring and automated reporting that aligns with certification criteria.
Do I need different sensors for each certification?
No. Our multi parameter sensors are designed to meet the strictest standard requirements, so one WellStat monitor can often support multiple certification pathways.